It was on Thursday 2nd dec 2010, i left the office early though with lots of unfinished business, and with lots of phone calls to make before the end of my busy schedule,as usual I bought a 100 shillings scratch card voucher from a nearby safaricom vendor, but to my surprise after topping up the network only updated 10 shillings out of the 100, where did 90 bob go?
For clarity
The Bamba 100 pin no. Was 426983888373 and its serial no. 1004698300057
-Upon petitioning the firm through their customer care executive, he implied that the serial number was for a bamba 100 while the pin number was for a bamba 10, but how is this possible if the two are contained in the same card?
-He further pointed out that the serial no. Had been used on wed (1st dec 2010) by another number, but my question is, how then is it possible for a card with the same serial number to be used twice without the system detecting?
Being a loyal customer for 8 years am rilly disappointed by safaricom antics.
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